I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it’s wanting the employee to break store policy).
I mean it’s by design. Megacorporations put retail workers and customer service on the front lines to bear the brunt of the anger at their shitty policies. People who have no power to change anything.
![[ItsMegComics] Those Customers](https://lemmy.world/pictrs/image/0f7e3f53-8162-4793-a7f5-f4ec2ad41a46.jpeg){kind=link}
I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it’s wanting the employee to break store policy).
I can tell you what it was for my mother. To her it was a “cheat code” to talk to a manager and get free shit or a discount.
I mean it’s by design. Megacorporations put retail workers and customer service on the front lines to bear the brunt of the anger at their shitty policies. People who have no power to change anything.