“T‑Mobile will never change the price you pay for your T‑Mobile ONE plan.” That was the promise. The Un-contract. The whole reason millions of customers picked the magenta team over Verizon and AT&T in the first place. Now T-Mobile is retiring legacy 3G and 4G-era plans — Magenta, ONE, Simple Choice — and automatically moving customers onto “modern” 5G plans at higher monthly costs. Billing changes hit mid-July for the current wave. The company that swore it would never surprise you with a rate hike just sent the notification.
The same company that told me they would give me a $300 prepaid visa to switch. Then told me I had to stay a customer for 30 days before I would get it. And at 30 days told me I was outside the 30 day window to claim it?
I’m so surprised.
A few years ago I tried to buy a couple of phones at a T-Mobile store and they flatly refused to sell to me unless I purchased their monthly phone insurance. The manager openly admitted he knew the practice was illegal but didn’t care.
The company is also famous for refusing to pay customers trade in value by fraudulently claiming phones have cracked screens and significant damage.
T-Mobile’s been a shit company for years.
I guess YMMV. I have 6 lines and I’ve traded in phones worth $200 on eBay for $1200 credit which is insane. I’ve never had them say they were damaged and do any bullshit. In fact I traded in my mom’s barely functional iPhone 13 like 5 months ago for a 17 pro which ended up being kike $2 a month for 2 years.
Which I get that’s their plan, keep you on their network with credits over 2 years. But I’ve never had a problem over a decade so I’ve never cared. I’m in a magenta plus plan so maybe I’ll call to see tomorrow.
But I’m just saying, I had nothing but good things with them. Not saying others haven’t, or they e never tried pulling some bullshit, just that I personally haven’t experienced it over a decade.