: 'When we look at the outcomes, it really has not moved the needle'
  • apfelwoiSchoppen@lemmy.worldEnglish
    1·
    2 months ago

    Call centers have been axed or trimmed at many places, including IKEA, Duolingo, Best Buy, etc. Who wrote this, the Wizard of Oz?

    Edit: The research stems from Chicago School of Business and not in an economic or rigorously scientific field. Funding came in part from a “Center for Applied Artificial Intelligence” and a “Center for Entrepreneurship and Innovation”.

    Take those as you may.

  • p_kanarinac@retrolemmy.comEnglish
    0·
    2 months ago

    An entire department in my company was closed because “AI can do it”. Honestly, I wouldn’t say anything if AI could replace them, but it’s doing such a shit job the rest of us (including people it replaced) have to correct it.

    • filister@lemmy.worldEnglish
      0·
      2 months ago

      Sadly the AI will devalue the whole tech sector jobs. I have a colleague who isn’t very bright and their code is mostly AI generated and they don’t even understand what they are copying.

      • MagicShel@lemmy.zipEnglish
        1·
        2 months ago

        Only if their PRs are accepted. I don’t even care if your code is AI generated but you’d better be able to explain it and you’d better fix the fucking mistakes.